Thank you for shopping at Angela Wren! We want you to be completely satisfied with your purchase. If for any reason you are not, we have outlined our Returns Policy below to ensure a hassle-free return process.

Eligibility for Returns:

  • We accept returns on most items within 30 days from the date of purchase.
  • To be eligible for a return, the item must be in its original condition, unworn, unwashed, and with all tags attached.
  • Certain items, such as intimates, swimwear, and final sale items, are not eligible for return for hygienic reasons or due to their nature. Please refer to the product description or contact our customer support team for clarification.

Return Process:

To initiate a return, please follow these steps:

  • Contact our customer support team within the specified return period to request a Return Authorization (RA) number.
  • Pack the item securely in its original packaging, including any accessories or free gifts that were included.
  • Include the RA number on the outside of the package.
  • Ship the package back to the designated return address using a trackable shipping method. We recommend obtaining proof of postage.

Return Shipping Costs:

  • The cost of return shipping is the responsibility of the customer, unless the return is due to a defective or incorrect item received.
  • We recommend using a trackable shipping method to ensure the safe return of the item.
  • We are not responsible for any lost or damaged packages during return transit.

Refunds and Processing:

  • Once we receive your returned item and verify its eligibility, we will process your refund.
  • Refunds will be issued to the original form of payment used during the purchase. Please note that original shipping charges are non-refundable.
  • The refund will be processed within a reasonable timeframe, usually within 5-7 business days after receiving the returned item.

Exchanges:

  • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund for the unwanted item, and then place a new order for the desired item.

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact our customer support team immediately with details and supporting evidence (such as photos). We will assist you in resolving the issue promptly.

Please note that the Returns Policy is subject to change without prior notice. It is your responsibility to review the most current version of our Returns Policy before making a purchase.

If you have any questions or need further assistance regarding our Returns Policy, please don’t hesitate to contact our customer support team. We are here to help!

By making a purchase on our website, you acknowledge that you have read, understood, and agreed to our Returns Policy.